Contact Us

The Department of Cannabis Regulation receives a high volume of calls, emails, and contacts on a daily basis. Before contacting the Department, please review information and resources available online.

If you are a person with a disability and require an accommodation to participate in a program, service, or activity hosted by the City of Los Angeles, requests may be made by calling (213) 978-0738 (Voice), dialing 711 for CA Relay, or by emailing DCR.ADMIN@lacity.org at least five business days in advance of the event. We will do our best to fulfill requests received with less than five business days' notice. Copies of documents are available in alternative formats upon request.

In-person Public Counter

Starting on 1/31/2023, DCR’s Public Counter is open Tuesdays and Wednesdays from 10:00 AM to 3:00 PM. DCR is located at the following address:

221 N. Figueroa St, Suite 1245
Los Angeles, CA 90012

Virtual Public Counter

If calling DCR to speak to a representative, current Hours of Operation (as of April 5th 2021): Monday through Thursday 10:00 AM to 4:00 PM Please note that our operations are CLOSED on Fridays and for City holidays.

• Applicant and Licensees should contact DCR through the following methods:
  • Send an EMAIL to DCRLicensing@lacity.org.
  • Call (213) 978-0738 to speak to a DCR representative.
• Non-applicants and licensees with questions should contact DCR through the following methods:
  • Send an EMAIL to Cannabis@lacity.org.
  • Call (213) 978-0738 to speak to a DCR representative.
• For questions related to the Social Equity Program, please contact DCR through the following methods:
  • Send an EMAIL to dcr.sep@lacity.org.
  • Call (213) 978-0738 to speak to a DCR representative.
• For questions related to the Compliance Program, please contact DCR through the following methods:
  • Send an EMAIL to DCRCompliance@lacity.org.
  • Call (213) 978-0738 to speak to a DCR representative.
• For questions related to payment processing, please contact DCR through the following methods:
  • Send an EMAIL to dcr.payments@lacity.org 
• For questions related to language access services, please contact DCR through the following methods:
  • Send an EMAIL to DCR.ADMIN@lacity.org
  • Call (213) 978-0738 to speak to a DCR representative

Social Media

You can also follow the Department of Cannabis Regulation on social media

• Facebook
• Instagram
• Linkedin

Media Inquiries 

Individuals and organizations with media inquiries should complete the form below. Please allow for two business days for a reply.

Speaking Engagements 

Individuals seeking to request a DCR Representative or Cannabis Regulation Commission Representative to participate in a Speaking Engagement should email DCR at CannabisNews@lacity.org, or call the front desk at (213) 978-0738. Please allow for two business days for a reply.

Sign Up for DCR Email Alerts: 

DCR releases regular news and updates to provide licensees, stakeholders, and consumers with the latest information on the City’s commercial cannabis industry. We encourage you to stay engaged by attending and participating in our public meetings and events.

Messaging Terms & Conditions

LADCR | City of Los Angeles Department of Cannabis Regulation | 221 N Figueroa St # 1245 Los Angeles CA US 90012-2639

General

When you opt-in, we will send you a message to confirm your signup.

Your consent to receive messages is not a condition of a license, eligibility or participation in the Social Equity Program, and will have no impact on any request or application submitted to DCR.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from DCR. Automated messages may be sent using an automatic telephone system to the mobile telephone number you provided when signing up or any other number that you designate. Message frequency varies, and additional messages may be sent based on your interaction with DCR. DCR reserves the right to alter the frequency of messages, or change the short code or phone number from which messages are sent. DCR may change or terminate our messaging program or these terms at any time. Your continued enrollment following such changes shall constitute your acceptance of such changes. Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 

Cancellation and Help

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages again, just sign up as you did the first time. Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at cannabisnews@lacity.org.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at cannabisnews@lacity.org. The duty to inform us based on the above events is a condition of using this service to receive messages.